Customer service should be more important than price when switching to a new energy deal, Citizens Advice has warned.
Continue ReadingEnergy UK Calls for ‘Net Zero Test’ for All Government Policies
Written by Lauren Smith in Environment
The trade body for the energy sector is urging the government to subject all proposed policies to a “net zero test.”
Continue ReadingOvo Energy has pledged to halve its domestic customers’ carbon emissions and to achieve net-zero emissions across its operations by 2030 – 20…
Continue ReadingFormer O2 customers are being issued refunds for incorrect exit fees they were charged as long ago as 2013.
Continue ReadingThe deadline for the smart meter rollout has been pushed back by the government by four years until 2024.
Continue ReadingPlusnet Customers Hit with up to Three Months of Backdated Bills
Written by Lauren Smith in Broadband
Hundreds of Plusnet customers will face up to four months of bills at once, after a billing system error meant that previous payments…
Continue ReadingOvo Becomes Second Largest Energy Supplier After Deal with SSE
Written by Lauren Smith in Energy Suppliers
Ovo Energy has acquired SSE’s domestic supply arm, in a £500 million deal that disrupts the ranks of the Big Six.
Continue ReadingOpenreach is slowing down the rollout of its cable-fibre hybrid technology G.fast, in order to focus on delivering faster full fibre connections.
Continue ReadingEnergy Ombudsman Receiving More Complaints About Small Suppliers
Written by Lauren Smith in Energy Suppliers
Small suppliers are attracting increasing numbers of consumer complaints and their collapse is depriving complainants of redress and posing a financial burden to…
Continue ReadingMillions of Energy Customers Overpaying Despite Price Cap
Written by Fergus Cole in Energy Suppliers
Millions of customers in the UK could be overpaying for their energy by over £200, according to Bulb.
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