Contact Information:
For a cheaper energy tariff – 0800 131 3000
For customers moving home – 0333 777 0 888
For questions about your bill – 0333 777 0 777
For prepayment customers – 0333 777 0 777
For a cheaper energy tariff – 0800 131 3000
For customers moving home – 0333 777 0 888
For questions about your bill – 0333 777 0 777
For prepayment customers – 0333 777 0 777
Utility Warehouse is a relative newcomer to the home services game, having been founded in 2002. On top of offering tariffs for electricity and gas, Utility Warehouse also provides broadband, landline, and mobile plans, and home insurance, allowing customers to simplify their expenses into a single, digestible monthly bill.
You can pick and choose which services you would like in your overall bundle, but the more utilities you choose, the larger the discount will be on your final bill.
There are two main bundles which you can choose from as a Utility Warehouse customer looking to switch energy supplier:
The Energy One tariff bundles together your gas and electricity bills with broadband and landline, whereas the Everything One also adds on a mobile contract to your bill. There is also a tariff for customers looking for broadband, landline and mobile services (The Mobile One).
Utility Warehouse guarantees that the prices you will have to pay for your energy will always be cheaper than Ofgem’s “fair price” calculation, meaning that you will usually be paying less than the typical market rate.
There are both fixed and variable rates offered, and if you choose to switch all of your home services over, you get an even bigger discount, with up to £189 a year off your final bill.
They also offer a wide range of incentives for you to join, including £200 towards any early exit fees if you choose to break your current energy contract early. You can also receive £50 cash if you upgrade your electricity and gas meters to a smart meter, and 20% off the cost of a new boiler if you wish to replace your current one.
They do not offer a fixed price guarantee however, which means that the price of your utility bill can be hiked at any time during your contract, which could be an issue if you are not prepared for the change.
Instead of relying on the traditional forms of advertising such as television, radio and print, UW uses a partnership scheme, where partners receive an income for successfully referring other customers to their services.
UW predominantly rely on fossil fuels to provide their energy, with 72% of their energy from natural gas and 6.3% from coal, which is higher than the national average of 3.9%.
8.2% of their energy is nuclear powered, and 8.3% of their energy is from renewable sources, which is far down from the national average of 37.9%.
8.9%
60.3%
18.1%
8.9%
3.8%
*Wind
Solar
Biomass
Wave and tidal
Hydroelectric
Geothermal
Although the company use a lower proportion of renewable energy in their fuel mix than the national average, UW run a number of green initiatives to try and reduce their impact on the environment.
If you are a “Double Gold” customer on The Everything One tariff, the electricity supplied to your home will be 100% from renewable sources. They will also plant a tree for every new customer who chooses this bundle, with around 100,000 trees planted a year.
However, if you choose a more basic bundle for your energy supply, you will not be on the green fixed tariff and your supply will be predominantly made up of energy from fossil fuels.
Utility Warehouse fund a number of environmental charities, such as Plastic Oceans UK, which fights against plastic pollution in the world’s oceans.
Whereas larger companies have diverse teams based across different call centres for their customer service operations, UW has a single call centre, with a smaller team, which allows them to solve any issues that you may have more efficiently.
One issue however, is that their call centres are not open for as long as other providers. They can be reached between 9:00 and 17:30 Monday to Friday and 9:00 to 16:30 on Saturdays, whereas they are shut on Sunday. That means that if you experience any issues outside of their opening times, you will have to have the problem addressed.
You can also contact customer services through a contact form on the website, or if you do not have access to a telephone or internet, you can also send the team a letter.
