About Avro Energy
Avro Energy is a small company focused on providing a simple service at a low cost. Their no-nonsense approach to energy supply has netted them over 100,000 customers so far.
Avro Energy is a small company focused on providing a simple service at a low cost. Their no-nonsense approach to energy supply has netted them over 100,000 customers so far.
Avro Energy was founded in 2012, and started trading in December 2015. It has not been without its problems since it started however, having been briefly banned from taking on new customers in 2019 by Ofgem.
They had initially not complied with an order to become a Data Communications Company (DCC) user, which is a necessary step to enable smart meter enrolment. This prompted rumours that the company was about to go bust and declare bankruptcy, however they made changes to comply and were allowed to resume trading soon after.
Avro offer a number of different tariffs, and what is available to you will depend on where you live, the size of your household and how much energy you typically use.
Avro Energy consistently offer some of the cheapest energy tariffs in the country, helping you to cut down on your fuel bill, while allowing you to put your money towards other uses.
Avro Energy’s fuel mix is heavily reliant on fossil fuels, with 72% of the total mix coming from natural gas. This is nearly double the UK average of 39.4%.
Just 8.3% of their electricity comes from renewable sources, which is just a fraction of the national average of 37.9%.
Avro does not offer any green energy tariffs.
6.3%
72%
8.2%
8.3%
5.2%
*Wind
Solar
Biomass
Wave and tidal
Hydroelectric
Geothermal
To match their promise of ‘Energy Made Simpler’, Avro have a minimal, clean website which is easy to use and intuitive. On the website you can get a quote, as well as access your online account, where you can view your statements and your energy usage.
Unlike a number of their competitors, they do not have an app for your smartphone, however this will likely not be a concern for many customers.
The government rollout of smart meters across the country is currently underway, with suppliers offering free smart meters for their customers. However, Avro are still organising their roll out, meaning that customers of Avro can not have a smart meter installed.
After complying with Ofgem’s demand to become a DCC user, you can now switch to Avro Energy if already have a smart meter.
If you have a newer SMETS2 smart meter, this process will be seamless, and Avro Energy will receive all of your meter readings. However, if your home has an older SMETS1 smart meter, you will have to send manual meter readings to Avro Energy yourself, although they are working on ways to cut out this hassle.
Avro Energy reviews are consistently positive, with their Trustpilot score of 4.5 stars out of 5 ranking as ‘Excellent’. Customers are generally pleased with the quality of service, as well as the low prices that Avro Energy offer.
There are a number of reviews which air some concerns about the customer service however, although the majority are positive. The biggest concern appeared to be over wait times, and a Which? survey found that average call response times were about 20 minutes, making it one of the longest wait times for an energy supplier.
