Category: Energy Suppliers

Oct30

Just 2% of Brits Know How to Read an Energy Meter

Written by Anna Thomas in Energy Suppliers

Only a tiny fraction of British electricity consumers understand on the ins and outs of their electricity bills.

Oct24

Energy Price Cap Fails to Help 30% of Dual Fuel Customers

Written by Fiona Dattan in Energy Suppliers

A recent report by Which? has shown that not all customers will benefit from the government’s new energy price cap.

Oct19

Tens of Thousands of PAYG Energy Customers Turning Power Off to Save Money

Written by Chetan Chauhan-Sims in Energy Suppliers

In the UK’s poorest households, thousands are turning off their power supply because they cannot afford to keep paying for it.

Oct10

Energy Savings Trust to Organise £2.5m Aimed at Helping Vulnerable Energy Customers

Written by Fiona Dattan in Energy Suppliers Government Policy

UK Charities have the opportunity to bid for part of £2.5m in order to support vulnerable energy customers.

Sep28

Npower Ordered by Ofgem to Participate in Collective Switch Trial

Written by Lauren Smith in Energy Suppliers

Ofgem has ordered Big Six supplier NPower to fully cooperate in the market regulator’s next collective switching trial, designed to help thousands of…

Sep27

Ofgem Criticises Energy Companies’ Complaining Handling Procedures

Written by Anna Thomas in Energy Suppliers

Ofgem has demanded improvements in how all 11 of the UK’s largest energy firms deal with customer complaints.

Sep26

Time of Use Tariffs Prove False Economy, Says Citizens Advice

Written by Lauren Smith in Energy Suppliers

Energy customers on legacy time of use (ToU) tariffs aren’t receiving appropriate information from their suppliers and ultimately aren’t saving money by using…