The ranks of the Big Six have permanently changed, with Ovo completing its £500 million acquisition of SSE’s retail business.
Continue ReadingGnERGY Could Lose Licence Over Renewables Obligation Debt
Written by Lauren Smith in Energy Suppliers
Ofgem has issued energy supplier GnERGY with a notice of failure for not complying with a final order to pay its debt to…
Continue ReadingSome British Gas Customers Struggling to Top Up as the Supplier Ditches Paypoint for Payzone
Written by Lauren Smith in Energy Suppliers
Some British Gas customers with prepayment meters were baffled when they couldn’t top up at their usual corner shops and newsagents this week.
Continue ReadingThe high cost of business energy bills is weighing on retailers’ minds and balances sheets as we enter 2020.
Continue ReadingTwo Big Six energy suppliers are pulling out of the energy industry’s main trade association, citing high membership fees.
Continue ReadingEnergy suppliers are expected to slash the cost of dual-fuel tariffs from next year, as the market price of gas has cratered amid…
Continue ReadingBritish Gas Appointed to Take on Customers of Failed Breeze Energy
Written by Lauren Smith in Energy Suppliers
The 18,000 customers left stranded by the collapse of Breeze Energy will be taken over by British Gas.
Continue ReadingiSupply Refunds Thousands of Customers After Breaching Price Cap
Written by Lauren Smith in Energy Suppliers
iSupply Energy will issue refunds and pay £1.5 million to Ofgem, after charging around 4,400 customers more than allowed under the energy price…
Continue ReadingEnergy Customers Struggling to Get Accurate Bills, Citizens Advice Reveals
Written by Lauren Smith in Energy Suppliers Household & Bills
Accurate bills are the top customer service priority for energy customers, but many are being let down by their suppliers, Citizens Advice has…
Continue ReadingShell Energy May Claim £354k for Taking Over Customers of Failed Usio Energy
Written by Lauren Smith in Energy Suppliers
Shell Energy may be allowed to claim more than £354,000 for costs it incurred taking on 7,000 customers stranded by the collapse of…
Continue Reading