Small energy supplier Outfox the Market, previously known for its eye-popping deals but less so its customer service, has pulled off a surprise…
Continue ReadingOfgem Investigates Symbio Energy over Late Green Subsidy Payments
Written by Lauren Smith in Energy Suppliers
Ofgem is investigating low-cost supplier Symbio Energy for failing to make on-time payments into two schemes supporting green energy.
Continue ReadingCustomers living close to wind turbines in South Wales and East Yorkshire will their electricity costs fall on windy days with a pioneering…
Continue Reading493,000 households moved to a new energy supplier last month, a fifth (21%) more than December 2019, according to data from ElectraLink.
Continue ReadingThousands of British Gas engineers and call centre staff began a five-day strike yesterday, in protest of the energy supplier’s controversial “fire and…
Continue ReadingTop-Up Delays Leave E.ON Pre-Payment Customers Without Heat or Power
Written by Lauren Smith in Energy Suppliers
Some E.ON prepayment energy customers are being left without heat or power after problems with the supplier’s online payment systems delayed top-ups from…
Continue ReadingRenewable supplier Good Energy is launching a new time-of-use tariff aimed at drivers of electric vehicles, providing cheap off-peak electricity.
Continue ReadingEcotricity to Source Geothermal Electricity
Written by Lauren Smith in Energy Suppliers Renewable Energy
Renewable energy supplier Ecotricity has reached a “pioneering” agreement to purchase electricity derived from the hot granite rocks in Cornwall, marking the first…
Continue ReadingHouseholds on standard variable energy tariffs will pay an average of £200 more for their gas and electricity in 2021, new research from…
Continue ReadingE.ON Infuriates 1.5 Million Customers by Taking Payments Early
Written by Lauren Smith in Energy Suppliers
E.ON customers were left furious when the energy supplier took their January bill payments 11 days early—and on Christmas Eve.
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