Rivals British Gas and Octopus Energy have exchanged heated words over how to best protect consumer credit balances in the wake of a…
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From Monday 18 July, energy switches will take just five working days as the new Centralised Switching Service goes live.
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The regulator has demanded six energy suppliers take urgent action to tackle problems with direct debits, including refunding customers who have been overcharged.
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New research from Citizens Advice has shown that UK households are paying an extra £164 a year in bills due to failed energy…
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UK Energy Incubator Hub (UKEIH) has become the latest casualty of the energy crisis, with its customers to be transferred to Octopus.
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Customers of the 28 energy suppliers that folded over the past year are facing “aggressive” debt collection tactics and struggling to access refunds,…
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“Tough new measures” from Ofgem will prevent energy suppliers from using customers’ credit balances “like an interest-free company credit card” and will reduce…
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Customers of energy supplier Bulb should ensure they have enough money in their accounts to cover their bills after a blunder meant some…
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The 1.7 million households supplied by felled startup Bulb are closer to knowing which company is taking over their accounts, as two British…
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Ofgem has warned energy firms that they must ‘up their game’ after a six-month review into power cuts during Storm Arwen.
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