SSE

About SSE

SSE plc is one of the UK’s leading energy companies, involved in the generation, distribution and supply of electricity and in the extraction, storage, distribution and supply of gas. They supply energy to around 8.58 million customer accounts throughout Great Britain and Ireland. OVO has now acquired SSE’s household energy business on 15^th of January and SEE will be part of OVO’s family like Spark and Boost. Nothing is changing for existing customers at the moment and they will continue accepting new ones as well.

Along with their other energy brands SSE Southern Electric/SSE Scottish Hydro/SSE SWALEC/SSE Atlantic/SSE/SSE Airtricity, SSE serves customer accounts across England, Scotland, Wales and Ireland.

SSE believes in making energy simpler, more transparent and better value for customers. SSE was the first energy company to simplify tariffs. First to stop doorstop selling in GB. And first to launch a Customer Charter.

This is what their new Customer Charter is all about. Following conversations with customers, and their independently chaired Customer Forums, SSE have identified the areas customers want them to focus on:

• Making life easier for them
• Finding ways to save them money
• Helping them when they need SSE most

SSE Rewards

1. Exclusive access to SSE Reward*

*SSE Reward is subject to  T&Cs at ssereward.com/terms

2. Get advance tickets to SSE venues*

*SSE customers can access tickets to the SSE Hydro and The SSE Arena, Wembley up to 48 hours before general sale. Tickets are subject to availability.

Renewable Energy

SSE generates more renewable electricity than any other energy company in the UK** through wind and water, and help customers do the same through their microgeneration tariffs and products.

SSE is one of the UK’s largest generators of electricity with over 13,000MW of generation capacity in total (UK and Ireland) from the most diverse portfolio of power stations. SSE is the leading generator of electricity from renewable resources with a total generation capacity of 3,200MW. Through its renewable development division, it is involved in the development of new renewable energy projects covering wind, wave, tide, and hydro electricity.

** SSE Energy Supply Ltd and SSE Generation Ltd are members of the SSE Group. SSE Generation Ltd generates more renewable electricity than any other energy company in the UK.Based on installed capacity – see Digest of United Kingdom Energy Statistics 2013

How do SSE customers rate their supplier?

Ratings given are out of ten.

	Value for Money	Customer Service	Complaints Handling	Bill Accuracy	Would Recommend	Overall
	6.7	7.5	7.2	7.9	81%	7.5

*Based on a survey of 105 SSE customers conducted Feb-Mar 2019

SSE fuel mix

Coal

4%

Natural Gas

67%

Nuclear

4%

Renewable*

23%

Other

2%

*Wind
Solar
Biomass
Wave and tidal
Hydroelectric
Geothermal